Last updated: 10 February 2026
"Strong leadership and a supportive culture where staff feel valued and proud, but staffing lacks stability and training misses career development."
Per 2021: Assured on all infection prevention including PPE, testing, layout, policy up to date. Per 2019: Comprehensive safeguarding log, incidents used for learning, medications managed safely with minor recording gaps addressed.
Per 2019 comprehensive inspection: Staff were proud to work at the service. Per 2021: Staff felt well supported. Regular supervision and small team meetings were held to encourage staff to share any concerns.
Per 2019 comprehensive inspection: There were enough staff on duty to support the needs of people and keep them safe.
Per 2019 comprehensive inspection: Newly recruited staff completed a comprehensive induction which included shadowing other experienced staff. Staff received specific training to meet people's needs.
Per 2019 comprehensive inspection: The registered manager demonstrated a strong and supportive leadership style, seeking feedback in order to further improve the care and support provided. They promoted a culture that was extremely person-centred and inclusive which staff recognised and appreciated.
Per 2019 comprehensive inspection: Staff took a 'can do' approach to activities including holidays, theatre performances, visiting towns, community donation campaign, new minibus. Per 2021: Staff had been creative in supporting people with changes to reduce people's anxieties, for example staff had created scrubs.
Staff numbers are adequate to keep people safe, but no details on stable teams or low agency use to make shifts always easy.
There were enough staff on duty to support the needs of people and keep them safe.
Staff get specific training for needs and good induction, but no funded qualifications or career development paths mentioned.
Staff received specific training to meet people's needs. Newly recruited staff completed a comprehensive induction.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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