Working at Grange Nursing Home

The manager is in post but not always visible and oversight of care records is poor with a governance breach.

Mixed feedback... manager was in his office and some people were unsure of who the registered manager was. The provider failed to operate effective systems to ensure the quality and safety of the service which placed people at risk of harm. They also failed to maintain accurate and up to date records. This was a breach of regulation 17.

Risk monitoring records like food, fluid intake and position changes are often incomplete so safety isn't fully tracked.

Records used to record and monitor aspects of people's care including food and fluid intake and positional changes were not always completed to show the care was provided.

Staffing is adequate but they rely on agency workers to cover shifts.

Safe staffing levels were maintained through the use of agency staff. The provider used regular agency staff who people and family members were familiar with.