Working at Grange House

People received their medicines safely and in line with good practice guidelines. Staff who gave medicines had the relevant knowledge, training and competency that ensured medicines were handled safely.

The culture of the service was positive and one where staff felt valued and well supported in their roles, and able to ask anything or make suggestions for improvement of the service.

The impact on outcomes was minimised due to stable staff teams and the manager attending all staff shift handovers and meeting every person and staff member on a daily basis.

Staff told us that they are given training which follows current good practice guidance, and that they get updates and refresher training. One staff said, “We get training refreshers and supervisions.”

Staff told us, “The manager is very visible, he visits each resident every morning and speaks to each member of staff, will also help out if needed.”