Last updated: 10 February 2026
"Staff enjoy a family-like culture with supportive management and effective training, although staffing levels mean they need one more person per shift."
The home was clean, and people were protected from the risk and spread of infections. We were assured that the provider was preventing visitors from catching and spreading infections [and multiple other IPC assurances].
Staff all said they would recommend the service to others... Staff comments included, 'I really enjoy working here, we are like one family' and '[Named registered manager] is so flexible and easy to approach'.
Per 2019 comprehensive inspection: During this inspection we observed there were enough staff available to keep people safe and to meet people's needs in a timely manner. Most staff told us they thought the service would benefit from having an additional member of staff on each shift.
A comprehensive training plan evidenced staff had received appropriate training to carry out their roles effectively. Staff received supervision at regular intervals. Annual staff appraisals identified any concerns, what they have done particularly well and any goals for the coming year.
People had confidence in the management team and felt they were approachable. Staff told us how they enjoyed working at the service and felt supported by the registered manager and provider.
Per 2019 comprehensive inspection: Grange Crescent provided a range of activities for people living in the home... we observed people were engaged in a range of activities throughout the day, both within the home and the local community. External entertainers and people from the community also visited.
Staffing is adequate but staff say they need one more person per shift to spend more unhurried time with residents, especially at mealtimes.
Per 2019 comprehensive inspection: Most staff told us they thought the service would benefit from having an additional member of staff on each shift so they could spend more time with people.
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp