Working at Grange Court
115d Hilperton Road, Trowbridge, BA14 7JJ
Operated by Achieve Together Limited
6 bedsResidential homes
Workplace Score
4.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.3/10
Key Finding
"Staff feel well supported with good training, but serious safety issues like safeguarding failures and unsafe rooms, plus staffing shortages restricting activities, are major concerns."
Safety & Risk
2/10
✕
The provider was in breach of legal regulation in relation to safe environments and safeguarding people from abuse and improper treatment.
Staff Culture
6/10
✓
Staff told us they felt well supported at work and could share any concerns regarding their own health.
Staffing Levels
4/10
!
There had been concerns and shortages of staff in the past, some relatives told us there were agency staff used more frequently at weekends.
Training & Dev
5/10
!
New staff had an induction and refresher training when required, staff had training on safeguarding, MCA and infection control.
Management
4/10
!
Relatives said management were approachable and responsive but governance systems were not always used effectively in assessing, monitoring and driving improvement where needed.
Programmes
3/10
✕
People’s engagement with activities and the local community was at times restricted due to insufficient staffing and inconsistent availability of drivers.
Points to consider
Serious safety issues with safeguarding failures like unauthorised restrictions on residents and unsafe dirty rooms with trip hazards.
Not all restrictions had been included in the DoLS authorisations... Some areas of the environment needed repair and posed a risk to people’s safety. For example, the patio in the garden was uneven and a potential trip hazard. One person’s room was in a poor state of repair... some toilets did not have seats and were unclean.
Staff shortages and lack of drivers cause problems with consistency and agency staff used more at weekends.
Staffing levels are a problem every now and again. Every time I go in, I speak to different staff... Some staff can't drive so [person] can't go out... agency staff used, and this happened more frequently at weekends.
No real activities programme or community outings because of staffing shortages and no drivers.
People’s engagement with activities and the local community was at times restricted due to insufficient staffing and inconsistent availability of drivers... people had little opportunity to access their local community.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews