Working at Grange Care Services Limited - 27 Flamstead End Road

Managers miss problems in their checks and don't always report accidents properly.

The provider's quality monitoring of the service had not identified areas of shortfall identified through this inspection and the management of the service was not always robust.

Some accidents like falls and injuries weren't reported to regulators.

CQC had not been notified of some incidents that had the potential to affect people's safety and well-being which meant we could not check that appropriate action had been taken.

Only basic activities like colouring, TV and walks, no special programmes or coordinator.

one person sat at the dining table colouring, another person was watching television whilst another person went out for a walk with a staff member.