Last updated: 9 February 2026
"Staff get good training and feel supported by approachable managers, but weak oversight misses problems and some incidents go unreported."
CQC had not been notified of some incidents that had the potential to affect people's safety and well-being which meant we could not check that appropriate action had been taken.
Staff told us that the management team was approachable and that they could talk to them at any time. They said that the management was always open to suggestions from the staff team.
People's needs were met in a timely manner by sufficient numbers of skilled and experienced staff.
Staff received training to support them to be able to care for people safely. This included basic core training such as moving and handling and safeguarding as well as specific training modules such as epilepsy, autism, end of life care and dementia awareness.
The provider's quality monitoring of the service had not identified areas of shortfall identified through this inspection and the management of the service was not always robust.
There were a variety of activities taking place during the course of the inspection. For example, one person sat at the dining table colouring, another person was watching television whilst another person went out for a walk with a staff member.
Managers miss problems in their checks and don't always report accidents properly.
The provider's quality monitoring of the service had not identified areas of shortfall identified through this inspection and the management of the service was not always robust.
Some accidents like falls and injuries weren't reported to regulators.
CQC had not been notified of some incidents that had the potential to affect people's safety and well-being which meant we could not check that appropriate action had been taken.
Only basic activities like colouring, TV and walks, no special programmes or coordinator.
one person sat at the dining table colouring, another person was watching television whilst another person went out for a walk with a staff member.
AI Generated
Last inspected: February 2018
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp