Working at Grange Ave

Positive Behaviour Support (PBS) plans were used to identify possible triggers... Staff were able to describe the strategies they used for each person and had completed training in PBS. We saw staff had successfully supported one person to reduce their self-harming behaviours.

There was a regular staff team and low staff turnover. People had individually commissioned staff support, which was reflected on the rota.

Staff were supported to enrol as trainee nursing assistants and on further education courses in health and social care. This assisted staff career progression and staff retention. New training had been sourced for additional topics including mental health, alcohol misuse, self-harm and relationships.

Staff said they felt very well supported by the service manager, nurses and registered manager. Regular supervision and team meetings were held, with staff being able to raise any ideas or issues that they had.