Last updated: 9 February 2026
"A stable team of long-serving staff who know residents well and positive teamwork culture, although only basic training and no dedicated activities coordinator hold it back."
Risks relating to people’s health, safety and welfare were assessed and reviewed regularly. The provider took prompt action during the inspection to mitigate these risks.
The service had a positive staff culture which centred around teamwork, communication and putting people who used the service at the heart of decision making.
People were supported by a team of staff who had worked with them for many years and knew them well. People received consistent support and had developed positive and trusting relationships with the staff team.
Staff were recruited safely and had the necessary skills, training and support to carry out their role. Staff had received training in the Mental Capacity Act and DoLS.
On call systems were in place to support staff when the manager was not present in the home. Staff were supported in their roles receiving regular supervision and annual appraisals.
One person was part of a local sports club and went swimming most weeks, attended their football team’s matches and enjoyed bowling. Another person attended a garden centre daily and liked playing pool and going to the pub.
Only standard training like mental capacity and safeguarding, no specialist courses or funded qualifications for career growth.
Staff had received training in the Mental Capacity Act and DoLS. Staff were up to date with training and knew how to report any allegations of abuse.
Varied outings to sports and shops but no dedicated activities coordinator or special programmes to enrich the working day.
Staff are brilliant at taking [family member] out. [Family member] gets out lots, such as the football and also goes shopping. Another person attended a garden centre daily.
Manager fixes issues quickly and provides supervisions but no comments from staff on feeling especially supported or leader being hands-on.
The provider took action during the inspection to address risks related to people being left alone in the home. Staff were supported in their roles receiving regular supervision and annual appraisals.
AI Generated
Last inspected: April 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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