Last updated: 10 February 2026
"Staff feel supported with good training and enough people on shift, but weak leadership oversight, basic activities and safety risks hold it back."
On day one... some aspects of the environment were unsafe and placed people at risk of avoidable harm, such as equipment blocking a fire exit and doors to rooms containing hazardous equipment being left unlocked; issues addressed immediately.
Staff spoke positively about the registered managers... Comments included '[Registered manager] is really supportive. We just all work as a team and help each other out' and 'I love working here. [Registered manager] is good. I can talk to her about anything'.
There were enough staff to meet people's needs and provide support in a timely manner; people told us staff arrived within the agreed times and never appeared rushed.
Per 2017 comprehensive inspection: Records showed that staff were up to date with the providers training programme; staff engaged in regular supervision with their line managers, and had annual appraisals.
The provider's governance systems had failed to identify issues we found in relation to care records; governance systems were not always effective at identifying issues and driving improvement (breach of Regulation 17).
Per 2017 comprehensive inspection: People told us there were activities... such as games and films... exercise they do to music with us in a morning... Bingo now and again.
Only basic activities like games, bingo, and morning exercise mentioned, no coordinator or specialist programmes to vary the workday.
Per 2017 comprehensive inspection: activities such as games and films... exercise to music... Bingo now and again
Managers support staff well but weak oversight and poor record keeping show leadership failings.
The provider's governance systems had failed to identify issues we found in relation to care records
Safety issues like blocked fire exits, unlocked hazardous rooms, and missing cleaning records create risks even if fixed quickly.
On day one of our inspection we found some aspects of the environment were unsafe... equipment blocking a fire exit and doors to rooms containing hazardous equipment being left unlocked
AI Generated
Last inspected: June 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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