Last updated: 10 February 2026
"Strong safety management and supportive leadership with a positive staff culture, but staff retention issues and basic training need improvement."
Risks to people's safety and welfare were identified and managed... detailed assessments were in place... The provider had a system in place to monitor accidents and incidents... analysed incidents and used them as learning opportunities. (2023)
Staff told us they had plenty of opportunities to provide feedback about the service and that they felt well supported by the management team. (2023)
There were enough staff to meet people's needs promptly. Staff supported people in a calm, kind and professional way. (2023)
Per 2018 comprehensive inspection: Staff told us and records confirmed training in topics which the provider deemed compulsory was up to date.
The registered manager led by example and actively promoted person-centred care, which improved people's quality of life. The registered manager knew people well and was a visible presence within the service. (2023)
Per 2018 comprehensive inspection: A wellbeing co-ordinator was employed... activities... included quizzes, crosswords, hand massage, manicures, armchair exercises, pets as therapy and arts and crafts.
Staff numbers are enough to cover shifts but no details on agency use or keeping experienced staff long-term.
There were enough staff to meet people's needs promptly. (2023)
Only the standard required training with no specialist courses or help developing skills.
Per 2018 comprehensive inspection: Staff training in a range of key areas was up to date. Staff told us they felt they had sufficient training to support them in their roles.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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