Last updated: 9 February 2026
"Relatives praise the manager highly and staff feel valued with good teamwork, but training and activities are basic without specialist programmes."
People were receiving their medicines as prescribed... only the service's own staff, not agency, were allowed to administer medicines... Staff had received training in safeguarding
Staff felt valued by the provider and enjoyed their work... A staff member told us, 'I feel I have been really lucky coming [to work] here… team work is really good here'
Whilst the service was proactivity recruiting, vacant shifts were covered using their own staff, or the same agency staff, to ensure it did not impact on continuity
Staff induction procedures and ongoing training, supervision and support, provided staff with the skills... Staff new to care were supported to complete their Care Certificate
Relatives spoke very highly of the registered manager... 'she is the best manager that has been here, always put the welfare of residents first'
Staff were supporting people to follow their interests... This ranged... bell game... horse riding, swimming, trampolining, paid and volunteer work
Only standard training like inductions and the Care Certificate, no specialist courses or funded qualifications.
Staff new to care were supported to complete their Care Certificate... one-to-one supervision sessions
Varied activities like outings, hobbies and community volunteering, but no named specialist programmes.
horse riding, swimming, trampolining, paid and volunteer work... volunteering at a local museum, supermarket and charity shop
Staffing is good with enough people on shift, but some vacant shifts covered by agency workers.
vacant shifts were covered using their own staff, or the same agency staff
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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