Working at Grafton Manor

People did not always received their medicines as prescribed. This was raised with the manager after the on-site assessment. Medicines procedures were in place but were not fully followed by staff.

Staff felt confident to approach the peripatetic manager if they had any concerns and felt they had people at the heart of the service. Staff told us at they received were supervisions and kept up to date through regular meetings.

Staffing levels were maintained and regular agency staff used where there were shortfalls. People and their relatives told us staffing was “ok” and there were regular staff and the same agency staff.