Last updated: 9 February 2026
"Staff get regular training and feel supported with stable staffing, but no permanent manager and ad-hoc activities hold it back."
People did not always received their medicines as prescribed. This was raised with the manager after the on-site assessment. Medicines procedures were in place but were not fully followed by staff.
Staff felt confident to approach the peripatetic manager if they had any concerns and felt they had people at the heart of the service. Staff told us at they received were supervisions and kept up to date through regular meetings.
Staffing levels were maintained and regular agency staff used where there were shortfalls. People and their relatives told us staffing was “ok” and there were regular staff and the same agency staff.
Staff received training and support for their roles. Staff competency was checked and they received regular updates on current practice. Staff training and their competency was up to date.
The service does not have a registered manager. The service had an interim management team. They included a peripatetic manager, a clinical care lead and an operations manager whilst a suitable manager was recruited.
Staff told us there were no planned activities for people; all activities were ad-hoc and relied on their availability. Feedback from people’s relatives about opportunities for people to pursue their hobbies, interests and aspirations was mixed.
No permanent manager in place, just a temporary one while they recruit.
The service does not have a registered manager. A peripatetic manager was in post whilst the provider recruited a manager.
No planned activities programme or coordinator yet, so mostly routine care and ad-hoc stuff.
Staff told us there were no planned activities for people; all activities were ad-hoc and relied on their availability.
Staff did not always give medication as prescribed, even though no harm happened.
People did not always receive their medicines as prescribed. The manager assured us action had been taken to prevent further recurrence.
AI Generated
Last inspected: April 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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