Working at Grafton Lodge
40 Goddington Road, Rochester, ME2 3DE
Operated by Sathya Care Ltd
22 bedsResidential homes
Workplace Score
4.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.0/10
Key Finding
"Staff feel relaxed and happy in a positive culture, but no permanent manager, staffing shortages, and unsafe medicines management hold it back."
Safety & Risk
3/10
✕
Risks were not always clearly identified to ensure management plans were in place to prevent harm to people... People's medicines were not always managed in a safe way. Records kept were not always accurate
Staff Culture
6/10
✓
Staff were relaxed and happy to speak with us. No concerns were raised by staff. One staff member said, 'Everyone is so nice here'
Staffing Levels
4/10
!
There were some issues with staffing levels as staff had left and more staff were due to leave. Staff working extra hours and agency staff were used to cover the gaps in the rota
Training & Dev
4/10
!
Out of 19 staff who delivered personal care to people, six staff had not undertaken epilepsy training and nine staff had not undertaken dementia awareness training
Management
2/10
✕
The service did not have a manager registered with the Care Quality Commission. The manager had also recently left
Programmes
4/10
!
People were playing bingo and doing quizzes with staff during the inspection. Music was playing and staff and people were singing along... they do crafts
Points to consider
No permanent manager in post, so leadership feels unstable and oversight is weak
The service did not have a manager registered with the Care Quality Commission. The manager had also recently left
Staffing levels are stretched with staff leaving, extra hours, and agency cover not always working out
staff had left and more staff were due to leave. Staff working extra hours and agency staff were used to cover the gaps in the rota, however, this had not always been possible
Risk assessments lack detail and medication records have errors and discrepancies
Individual risk assessments did not always provide the detail needed to keep people safe... Stocks of medicines did not always tally with the countdown record sheets
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews