Working at Graceland

Staff training is behind on refreshers for must-know topics like safeguarding, meds, and infection control.

Staff training was not up to date. Some refresher training for staff was overdue. This included safeguarding adults; medicines administration; infection control; learning disability awareness; manual handling; basic first aid and health and safety training.

Infection control has gaps like staff not always wearing face masks and mixing dirty laundry with clean.

Care staff did not always wear PPE face masks in the home... Soiled laundry was not separated from people's non-soiled laundry and put in bags to prevent the spread of infections.

No proper audits or checks mean issues like training gaps and risks slip through.

The provider did not always carry out audits. When the provider had carried out audits, they had not always recorded them or what they had found and learned from them.