Last updated: 10 February 2026
"Staff love the family atmosphere and praise their approachable manager, but staff retention lacks detail and training covers only basics."
'We were assured the service was following safe infection prevention and control procedures to keep people safe'; per 2020 comprehensive: 'Medicines continued to be managed safely. There had been no significant errors'.
Per 2020 comprehensive inspection: Staff said 'I love working here the residents mean everything to me', 'It feels like one big family'; 'The staff work well together an excellent cohesive team'.
Per 2020 comprehensive inspection: 'People were supported by enough staff with the skills, experience and knowledge to meet their needs. Staff rotas were well managed... staff did not appear to be rushed'.
Per 2020 comprehensive inspection: 'Staff received regular supervision and support. The annual training programme equipped staff with essential skills and knowledge... Staff felt encouraged... to increase their skills and gain professional qualifications'.
Per 2020 comprehensive inspection: Staff told us, 'I personally think she is amazing', 'She is lovely and very approachable' and 'She has made great changes and we are all very proud and happy here'.
Per 2020 comprehensive inspection: 'People were offered and provided with a range of activities... an afternoon of cheese and wine... Trips were planned and enjoyed by people. Outside entertainers visited regularly'.
Staff numbers are enough to meet needs without rushing, but no details on agency use or long-serving teams.
Per 2020 comprehensive inspection: 'People were supported by enough staff... Staff rotas were well managed and were planned in advance... staff did not appear to be rushed'
Training covers the basics and supervisions happen, but no specialist courses or funded qualifications mentioned.
Per 2020 comprehensive inspection: 'The annual training programme equipped staff with essential skills... Staff felt encouraged and supported to increase their skills and gain professional qualifications'
Some activities like trips and entertainers add variety, but no dedicated coordinator or special programmes to enrich the role.
Per 2020 comprehensive inspection: 'People were offered and provided with a range of activities, they handpicked what they liked... Trips were planned... Outside entertainers visited regularly'
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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