Working at Grace Manor Care Centre
348 Grange Road, Gillingham, ME7 2UD
Operated by Grace Manor Care Limited
60 bedsNursing homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.4/10
Key Finding
"Approachable management and thorough training foster a positive culture, although activities are basic lacking specialist programmes."
Safety & Risk
8/10
✓
Improvements had been made to assessing potential risks... Clear guidance was available to staff... Medicines management had been improved... Staff had received training in safeguarding... effective systems to monitor significant incidents.
Staff Culture
7/10
✓
The management team had nurtured an open and positive culture... Staff said they received the right support at times when they needed it... Staff said they could discuss any worries or concerns with the registered manager.
Staffing Levels
7/10
✓
The service had enough staff to meet people's needs... less agency staff and staff responded more quickly... recruited nurses from abroad... minimised the use of agency nursing staff.
Training & Dev
8/10
✓
Staff had received specific training in these areas [dementia, mental health, epilepsy, stroke, stoma]... level 1 Oliver McGowan mandatory training on learning disability and autism... Plans for training going forward included Parkinson's, PEG... Formal support was provided through supervision and an annual appraisal.
Management
8/10
✓
There had been significant changes to the culture of the service driven by the registered manager... management team was approachable and listened and responded to people's views.
Programmes
6/10
✓
Activity coordinators provided a weekly programme of events which included group and one to one activities. Group events included craft, memory boxes, themed days and gardening... dementia tea party.
Points to consider
Activities are regular with a coordinator but basic like crafts, gardening and themed days, so the role lacks more specialist or innovative programmes.
Activity coordinators provided a weekly programme of events which included group and one to one activities. Group events included craft, memory boxes, themed days and gardening.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews