Working at Grace House Residential Care Home
110 Nether Street, London, N12 8EU
Operated by The Christian Care Trust
11 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.3/10
Key Finding
"Stable long-serving staff and positive culture, but no activities programme, safety issues with medicines and risks, and weak oversight hold it back."
Safety & Risk
4/10
!
We found that unused stocks of medicines had not been returned to the pharmacy in a timely way. Some records lacked specific detail on how to mitigate and manage risks to people's health or safety.
Staff Culture
6/10
✓
There was a positive culture throughout the service. Staff told us they enjoyed working at the service and felt valued.
Staffing Levels
7/10
✓
There was very little staff turnover. Most staff had worked at the service for many years which provided consistency and continuity for people living in the service.
Training & Dev
6/10
✓
Staff had undertaken training in a range of topics so that they could do their job well. Training records for staff were reviewed and a new system was being put in place to ensure staff were up to date with their mandatory training.
Management
4/10
!
The registered manager had a very good understanding of people's needs but did not maintain a good oversight of the service.
Programmes
2/10
✕
No activities, engagement programmes, creative approaches, or distinctive enrichment beyond routine care mentioned in the report.
Points to consider
No activities programme or coordinator, so the role is mostly routine personal care like helping with washing, dressing, and meals.
No activities, engagement, or creative approaches mentioned at all.
Missing risk assessments for moving people and handling behaviours, plus unused medicines not returned to pharmacy on time.
Some records lacked specific detail on how to mitigate and manage risks to people's health or safety. We found that unused stocks of medicines had not been returned to the pharmacy in a timely way.
Weak oversight from the provider and bosses above the manager, audits missed key issues like risks and medicines.
The service lacked an adequate systems to monitor and improve the quality and safety of the service provided and there was limited oversight and support from the provider.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews