Working at Gowlands
Sutton Bridge Farm, Rochford, SS4 1XS
Operated by Hamelin Trust
9 bedsResidential homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"Supportive leaders and positive staff culture, but lack of activities programme and out-of-date training are concerns."
Safety & Risk
4/10
!
Incidents and risks not always robustly monitored or detailed enough; some environmental risks like unsecured wardrobes, though fixed promptly.
Staff Culture
6/10
✓
Staff felt valued and supported, said 'I feel very supported by [registered manager], I can talk to them anytime'; shared vision placing people at centre.
Staffing Levels
5/10
!
Enough staff available to meet needs, staff consistent and knew people well, but gaps in recruitment screening of employment history.
Training & Dev
3/10
✕
Processes in place for training but records showed some mandatory staff training had expired at time of inspection.
Management
6/10
✓
Leaders were visible, knowledgeable and supportive; staff said '[Registered manager] is approachable and I can go to them for any issues' but governance processes not yet fully embedded after changes.
Programmes
3/10
✕
Mixed relative feedback including 'It seems they don’t do much with [person]’ and ‘[Person] is always in front of the television'; no structured programme or coordinator mentioned.
Points to consider
No real activities programme so shifts are mostly routine care and TV time for residents.
Comments included, “It seems they don’t do much with [person]”, “[Person] is always in front of the television”
Some staff training was out of date when inspectors visited.
the provider’s records evidenced some mandatory staff training had expired.
Incident records and risk assessments often lacked enough detail for staff to follow safely.
incidents and accidents were not always robustly monitored and reviewed... some risk assessments did not contain sufficient detail.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2025
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews