Working at Gough House
13 Ellenborough Park North, Weston Super Mare, BS23 1XH
Operated by Weston-super-Mare Free Church Housing Association Limited
15 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Staff work like a close family with a visible supportive manager, but basic activities and constant busyness hold it back."
Safety & Risk
7/10
✓
Staff spoke confidently how they would identify potential abuse and what actions they would take if abuse was suspected. Risks were assessed and managed to ensure people were not placed at risk of avoidable harm.
Staff Culture
8/10
✓
Staff told us they worked as a team to ensure good outcomes for people. Comments from staff included, 'It's more of a family than a team. The friendship among the staff is incredible'
Staffing Levels
6/10
✓
People told us there were sufficient numbers of staff to meet their needs. Comments from people included, 'Plenty of staff they always help you if needed but they are busy all the time'
Training & Dev
6/10
✓
People were supported by staff who received training relevant to their roles. For example, diabetes, safeguarding and pressure ulcer prevention training.
Management
7/10
✓
People, relatives and staff spoke positively about the registered manager, the registered manager was visible in the home and accessible to people.
Programmes
5/10
!
People were supported to access activities that were relevant and meaningful for them. Comments from people included, 'I love the garden and they [staff] let me plant my flowers' and 'They [staff] take me out in the wheelchair down to the seafront'
Points to consider
Only basic activities like garden time, outings to the seafront, and doing nails, no full programme or coordinator to make the job more varied.
People were supported to access activities that were relevant and meaningful for them. Comments from people included, 'I love the garden and they [staff] let me plant my flowers' and 'They [staff] take me out in the wheelchair down to the seafront'
Staffing is adequate but staff and residents say they are busy all the time.
People told us there were sufficient numbers of staff to meet their needs. Comments from people included, 'Plenty of staff they always help you if needed but they are busy all the time'
Only standard training like diabetes care and safeguarding, no specialist courses or funded qualifications.
People were supported by staff who received training relevant to their roles. For example, diabetes, safeguarding and pressure ulcer prevention training.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews