Working at Gotton Manor

Staff knew how to recognise, and report concerns about possible abuse. Staff told us they were confident that any concerns would be listened to and action would be taken to keep people safe.

One member of staff said, 'You can always go to the manager or clinical lead. They are very open and listen.'

Due to staff shortages and difficulty in recruiting, the provider had reduced the number of people they accommodated and used agency staff to maintain safe staffing levels.

There was a programme of statutory and refresher training for all staff. This helped to make sure staff skills were kept up to date and their practice was in accordance with up to date best practice.

People benefitted from a registered manager who was committed to providing high quality person-centred care. They were supported by a provider who had good oversight of audits and action plans.