Working at Gosford Lodge

Staff received safeguarding training and knew how to keep people safe... Care records contained individual risk assessments... Medicines administration records were very clear, and there had been no errors... Accidents and incidents were recorded and reviewed.

People were supported by enough staff to meet their needs... staff had time to spend with people and did not appear to be rushed. Staff told us they felt there were enough staff... although they all stated they were keen to see more staff recruited.

Staff received regular training to ensure they remained up to date... Staff were positive about training. One staff member said, 'I've been well trained. The training is continuous.' Staff received supervision which enabled them to discuss aspects of their work.

The management team provided consistent leadership... Staff felt supported by the registered manager, deputy manager and colleagues. Comments included, 'All the staff have such a good relationship with each other,' and, 'The managers are all really approachable.'

People were supported to take part in activities... outings, trips, day centres and holidays. Activities... in the home. On the day of our inspection we saw people involved in reading and writing activities, sound making, colouring and pumpkin carving.