Working at Gorway House

During the inspection we identified 3 reportable safeguarding incidents. The registered managers and provider had failed to report these incidents to the local authority and CQC as required by law.

There were gaps in the staffs' training. Staff were working towards completing essential training, however this was not fully embedded into the service. For example, not all staff had completed the following training courses; health and safety, infection control and safeguarding of adults.

We found there was a lack of management oversight, and no formal audits were undertaken to monitor the daily running of the home.

There was reduced activity provision within the home, which meant people at times were sat with nothing to do.