Last updated: 9 February 2026
"Stable long-serving staff who feel like family with enough familiar staffing, but safety gaps from trip hazards and basic activities hold it back."
However, we found one assessment which was not sufficiently detailed... wheelchairs were stored... posed a potential trip hazard... several large items of furniture were not firmly secured to walls.
Several staff had been at the service a long time... Several staff referred to the service as a 'family.' Staff told us they felt well supported.
There were enough staff to meet people's needs... The service did not use agency staff and covered shifts with their own bank staff. This meant people were supported by staff who they were familiar with.
Staff received a comprehensive induction and completed the Care Certificate... The registered manager gave staff regular supervision sessions and an appraisal system was in place.
The registered manager provided supportive leadership for staff... Staff told us '[Registered manager] is a good manager... Their door is always open. The provider is very open too [and] visible.'
Activities included darts, board games, bingo, exercise and singing. Outside entertainers came frequently... pampering activities such as people having their nails done.
Some risk assessments lack detail and there are trip hazards from wheelchair storage, so safety has gaps.
we found one assessment which was not sufficiently detailed... wheelchairs... posed a potential trip hazard.
Activities are basic like bingo, games and entertainers, with no specialist programmes or coordinator.
Activities included darts, board games, bingo, exercise and singing. Outside entertainers came frequently.
Only standard training and induction with supervisions, no specialist courses or funded qualifications.
Staff received a comprehensive induction and completed the Care Certificate... regular supervision sessions and an appraisal system.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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