Last updated: 10 February 2026
"Supportive management who pitch in during shortages and strong safety practices, although staffing shortages affect morale and training is only basic."
There were robust systems in place to protect people from the risk of abuse and staff would report concerns should they have any. Medicines were safely managed and should errors occur, these were reported and reflected upon. Infection prevention and control practice was strong.
Most staff told us that the management team and owners were very approachable. One told us, 'Yes both the manager and owner are very professional and visual within the organisation. Both provide support, respect and make me feel very valued as part of the team.'
We saw sufficient staff deployed to support people when we inspected. Not all staff members believed there to be enough staff on duty all the time. 'Frequently the care staff levels are below the needs of the home which affects staff morale.'
Staff were trained in safeguarding and how to identify possible cases of abuse. Training was regularly refreshed. Staff received training and regular refreshers in infection prevention and control.
the registered manager had frequently supported the team by working alongside them when there was a staff shortage. The management team were open and honest and understood their responsibilities under the duty of candour.
Per 2019 comprehensive inspection: An activities coordinator and a well-being coordinator supported people with activities and there were regular trips out using the services minibus.
Staff say there are not always enough care staff on duty, which can feel overwhelming at times and affect morale.
'Frequently the care staff levels are below the needs of the home which affects staff morale. The manager does work on the floor when very short staffed'
Only standard training like safeguarding and infection control mentioned, no specialist courses or funded qualifications.
Staff were trained in safeguarding and how to identify possible cases of abuse. Training was regularly refreshed. Staff received training and regular refreshers in infection prevention and control.
AI Generated
Last inspected: April 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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