Last updated: 9 February 2026
"Staff feel valued and supported with a strong safety culture, but limited activities and basic training hold it back."
The service now had a proactive and positive culture of safety, based on openness and honesty. Lessons were learnt to identify and embed good practice.
A staff member told us they could go to the manager at any time and felt valued as an employee. All staff we spoke with told us they were treated fairly and respectfully.
People were supported promptly as there were enough staff.
Per 2019 comprehensive inspection: staff received an induction and regular updates to their training.
Managers were visible and supportive. Staff felt supported to give feedback and were treated equally.
Per 2019 comprehensive inspection: people had access to some activities but this was limited to staff availability.
No activities coordinator, just occasional group stuff like a weekly exercise class limited by staff time, so mostly routine personal care.
Per 2019 comprehensive inspection: 'They now have an exercise class on a Tuesday. I like that it's fun but the rest of the time there is nothing to do'
Staffing is adequate with enough people to avoid waits, but nothing special like stable teams or extra hands for unhurried care.
People were supported promptly as there were enough staff.
Only basic induction and regular training updates, no specialist courses or funded qualifications for career growth.
Per 2019 comprehensive inspection: staff received an induction and regular updates to their training; supervisions and regular meetings in place.
AI Generated
Last inspected: March 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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