Working at Gorse Hill

The provider had systems and processes to safeguard people from abuse. Staff had completed training which was refreshed at regular intervals. Medicines were stored and managed safely.

'I've never loved a job as much as I love this one. It is such a happy place to work and there is great camaraderie.' One new member of staff told us, 'I have never felt so welcome. It's a wonderful place to work.'

The provider had recruited above their recommended staffing levels. This helped to ensure staff absences were covered by existing staff who were familiar to people living in the home.

New and existing staff completed the provider's ongoing mandatory training as well as specialist training in line with people's needs. The management team were committed to upskilling the staff team and staff could request additional training in line with their interests. One staff member told us about an advanced training course they were currently undertaking, which was funded by the provider.

People and staff spoke positively about the way the service was managed and the registered manager's leadership style. 'Both the manager and deputy are brilliant. They are always there to listen, and they help as much as they can.'