Working at Gordon House Care Home
Belmont Grove, Liverpool, L6 4EH
Operated by Community Integrated Care
20 bedsNursing homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"A warm family-like culture and strong safety practices shine through, but missing staff retention details and basic activities without specialist programmes hold it back."
Safety & Risk
8/10
✓
Safe recruitment with DBS checks. Medication managed safely by trained staff. Safeguarding policy in place, incidents recorded and analysed.
Staff Culture
8/10
✓
Positive interactions with chatter and laughter. Relative said 'it's like one big happy family'. Staff found meetings beneficial for suggestions.
Staffing Levels
6/10
✓
Staff had been recruited safely and there were enough staff on duty to ensure people's needs were met. One person said, 'I never have to wait for help'.
Training & Dev
7/10
✓
Staff had received specific training for mental health needs and specialised first aid. Staff appraisals and supervisions were held regularly.
Management
7/10
✓
The manager knew the service well and was committed to continuous improvement. People's feedback about the management was positive: 'The managers are fantastic, they are always there.'
Programmes
6/10
✓
Full-time community connections worker supported activities like horse riding, music classes, swimming, education courses and community links.
Points to consider
Staff numbers are sufficient so no one waits for help, but no info on low staff turnover or minimal agency use.
People told us there was sufficient numbers of staff to provide support. One person told us, 'I never have to wait for help, it's good like that here.'
Varied community outings and classes via dedicated worker add interest, but no named specialist programmes or staff training in therapies.
A full-time community connections worker was in post. Their role was to support people with their preferred activities... music classes, swimming, cycling, horse riding, walking groups.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews