Working at Goodwins Hall Care Home
Goodwins Road, Kings Lynn, PE30 5PD
Operated by Athena Care Homes (Kings Lynn) Limited
78 bedsNursing homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.8/10
Key Finding
"Enough staff, strong team working and varied activities programme, but no registered manager and poor medicines management are the main issues."
Safety & Risk
3/10
✕
Medicine management was not always effective. The medicine round took a long time. From reviewing people's medicine management plans, we identified examples of where people received their medicines later than required, or they were not given at regular intervals across the day.
Staff Culture
6/10
✓
Staff worked well as a team. We observed some strong team working, and lovely interactions between staff and people living at the service.
Staffing Levels
6/10
✓
There were enough staff on shift to meet people's needs. Staffing levels were assessed using a dependency tool, and the provider was ensuring staffing levels were above those assessed to be required to safely meet people's needs.
Training & Dev
5/10
!
Staff received regular training to meet the requirements of their roles. Most courses had high completion rates. Where training was due for renewal, we received confirmation of course dates booked for staff to attend.
Management
2/10
✕
At the time of our inspection there was a new manager in post, but they had not started the registration process to become the registered manager at the time of our inspection.
Programmes
6/10
✓
Per 2019 comprehensive inspection: There was a varied activities programme in place tailored to people's needs. The home employed activities workers who organised a range of activities based on people's needs, interests and life histories.
Points to consider
No permanent manager in post, so leadership oversight has big gaps.
At the time of our inspection there was a new manager in post, but they had not started the registration process to become the registered manager
Medication not always given on time and some creams and risk items not locked away safely.
People received their medicines later than required... Topical medicines such as creams were not stored securely. People did not have a lockable cabinet in their bedrooms.
Staff supervisions and appraisals behind due to recent management changes.
There were gaps in the completion of supervision and appraisals. This was reflective of recent changes in the management of the service.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews