Working at Goodson Lodge Care Centre
Hilperton Road, Trowbridge, BA14 7JG
Operated by The Orders Of St. John Care Trust
64 bedsResidential homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"Good training and kind, caring culture, but high staff turnover and gaps in safety records hold it back."
Safety & Risk
4/10
!
Per 2018 comprehensive inspection: There were gaps in records for two people... repositioning charts were not consistently completed... gaps ranged from three and a half hours to 10 and a half hours.
Staff Culture
6/10
✓
Per 2018 comprehensive inspection: We saw kind and caring interactions between people and staff. There was well-received banter and humour where appropriate.
Staffing Levels
5/10
!
Per 2018 comprehensive inspection: There were sufficient numbers of skilled staff available to meet people's needs.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff received a broad range of training and new members of the team completed The Care Certificate as well as shadowing experienced care staff.
Management
4/10
!
Per 2018 comprehensive inspection: There had been a high-turnover in staff during the management transition.
Programmes
5/10
!
Per 2018 comprehensive inspection: There was an activities programme in place... crafts, arts, games and quizzes, as well as visits from external entertainers... trips to local places of interest.
Points to consider
High staff turnover because some care leaders left over the manager's approach.
Two care leaders have left because of the manager's approach, it's the way [the registered manager] speaks to people. Per 2018 comprehensive inspection
Gaps in checks for people at risk of wandering or fights, and in repositioning charts.
gaps in the recording of the 15-minute observations... ranged between one and a half hours, to 11 and a half hours. Per 2018 comprehensive inspection
Staff numbers are enough but high turnover affects team stability.
There had been a high-turnover in staff since the registered manager joined the service. Per 2018 comprehensive inspection
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2018
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews