Working at Goodman House

People were protected from the risk of abuse and neglect as the provider had robust processes in place... Risks were very well managed with risk reduction measures in place. People were encouraged to take positive risks... Learning was shared with the whole team after all incidents.

Staff told us, 'The whole management team are just incredible, the support is like nothing I've ever had before, they genuinely care about our well-being which is rare.' We have a real open culture at the home, nothing is off limits.

Staffing levels were determined by assessing each person's individual needs, staff rota's we reviewed demonstrated there were always enough staff on duty. People received care from skilled and experienced staff who knew them well.

All staff completed a bespoke comprehensive competency-based training programme... Staff had been supported to complete both bachelor's degrees and master's degrees in nursing to enhance their professional development.

The registered manager and owners of the home led by example and worked alongside staff and knew people, their relatives and staff well. This visible presence at the home had a very positive impact.

The provider was one of only 3 to be involved with the University of Nottingham and the NHS Health Education board in developing Teaching of Research in Care Home standards (ToRCH)... the home had incorporated the 'Dragonfly' model of care which lead to achieving 'outstanding' in the meaningful care matters (MCM) accreditation.