Working at Gombards
6 London Road, Welwyn Garden City, AL6 9EL
Operated by United Response
8 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Staff feel supported with a good team ethos and regular training, but staffing issues with agency use and basic activities hold it back."
Safety & Risk
7/10
✓
There were systems and processes in place to safeguard people from abuse... Risks relating to people's care and support were appropriately assessed... Medicines were managed safely.
Staff Culture
7/10
✓
Staff felt supported and there was a good team ethos. One staff member told us, 'I feel supported in my role and can approach the management team for anything.'
Staffing Levels
5/10
!
Staff told us that there were enough staff to meet people's needs safely. Relatives told us that the service had experienced some staffing issues... Agency staff were sometimes used to cover staffing vacancies.
Training & Dev
7/10
✓
Staff told us, and records confirmed, they received appropriate training to carry out their role effectively... Staff confirmed that they received regular supervision.
Management
7/10
✓
Staff felt supported and there was a good team ethos. One staff member told us, 'I always feel listened to.'
Programmes
5/10
!
People were encouraged to take part in a broad range of activities both inside and outside the home... staff reflected on what worked by monitoring non-verbal cues.
Points to consider
Staffing is adequate but relatives mentioned some issues and agency workers are used sometimes to cover gaps.
Relatives told us that the service had experienced some staffing issues. The registered manager was open about this... Agency staff were sometimes used to cover staffing vacancies.
No dedicated activities coordinator or specialist programmes mentioned, so the role involves basic activities rather than creative innovations.
People were encouraged to take part in a broad range of activities both inside and outside the home.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews