Last updated: 9 February 2026
"Staff feel supported with a good team ethos and regular training, but staffing issues with agency use and basic activities hold it back."
There were systems and processes in place to safeguard people from abuse... Risks relating to people's care and support were appropriately assessed... Medicines were managed safely.
Staff felt supported and there was a good team ethos. One staff member told us, 'I feel supported in my role and can approach the management team for anything.'
Staff told us that there were enough staff to meet people's needs safely. Relatives told us that the service had experienced some staffing issues... Agency staff were sometimes used to cover staffing vacancies.
Staff told us, and records confirmed, they received appropriate training to carry out their role effectively... Staff confirmed that they received regular supervision.
Staff felt supported and there was a good team ethos. One staff member told us, 'I always feel listened to.'
People were encouraged to take part in a broad range of activities both inside and outside the home... staff reflected on what worked by monitoring non-verbal cues.
Staffing is adequate but relatives mentioned some issues and agency workers are used sometimes to cover gaps.
Relatives told us that the service had experienced some staffing issues. The registered manager was open about this... Agency staff were sometimes used to cover staffing vacancies.
No dedicated activities coordinator or specialist programmes mentioned, so the role involves basic activities rather than creative innovations.
People were encouraged to take part in a broad range of activities both inside and outside the home.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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