Last updated: 10 February 2026
"Staff feel proud and supported in a strong team with good training, but agency staff are sometimes used and activities lack a dedicated coordinator."
Staff felt confident to speak with the registered manager or deputy manager if they had any worries about people's safety. One staff member said, 'Without question I would go to the management and I know it would be taken seriously.'
One staff member said, 'We know we are really well supported and that helps us to do our jobs better, we are a really close and strong team, it's the best place I have ever worked.'
There were enough staff on duty to support people safely and meet their needs. Where agency staff were employed, the registered manager ensured the same checks were carried out and staff had received effective training.
Staff completed the Care Certificate and further qualifications such as National Vocational Qualifications up to and including level 5 (the highest available).
Staff were proud to work there and consistently told us that people were at the heart of the service. One staff member said, 'Everything we do is to make sure people can have better lives and move on to independence, the [registered] manager is inspirational in this.'
Staff offered people the option to join in music evenings, baking groups, walking groups, fundraising for mental health charities, spending time with staff's pets and socialising away from the home.
Staffing is adequate with one-to-one support where needed, but agency staff are sometimes used instead of a fully stable team.
Where agency staff were employed, the registered manager ensured the same checks were carried out and staff had received effective training.
Varied group activities like baking, walks and music evenings are available, but no dedicated coordinator or specialist programmes to enrich the role.
People were encouraged to take part in activities at all times of the day. Staff offered people the option to join in music evenings, baking groups, walking groups, fundraising for mental health charities, spending time with staff's pets and socialising away from the home.
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp