Working at Goldenview Care Home

People were supported to feel safe and were protected from the risk of harm by a staff team who had received appropriate training. Medicines were managed safely and in line with best practice.”

Staff told us they experienced an open and transparent culture, where they felt listened to and able to raise concerns confidently.”

Staffing levels were sufficient to meet the needs of people using the service. Some people required 1:1 support, and this was organised and delivered well.

A separate system was in place to ensure staff were appropriately trained and competent before working shifts. Training compliance was monitored closely, and staff were unable to pick up additional shifts if any mandatory training had expired.

Staff comments received included, “The registered manager is very friendly, and we can approach them at any time”, Management will listen and help” and “If we have issues or concerns the doors are always open - we can run in- the management are always helpful.”