Working at Goldenley Care Home
11-13 Richmond Avenue, South Benfleet, SS7 5HE
Operated by Goldenley Healthcare Ltd
41 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Staff feel valued with high morale, supportive management and good training, but bank staff cover sickness and holidays."
Safety & Risk
8/10
✓
Per 2021 IPC inspection: We were assured that the provider was using PPE effectively and safely, accessing testing for people using the service and staff, and making sure infection outbreaks can be effectively prevented or managed.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: Staff told us, 'I enjoy coming to work, I feel valued.' Staff said that moral was high and the organisation was good to work for, 'they listen to us.'
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: There were enough staff to ensure people's needs could be met. The service employed 'bank' staff to ensure staff sickness and annual leave could be covered.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: The service offered staff the opportunity to continually develop their skills and knowledge through accredited training courses.
Management
7/10
✓
Per 2019 comprehensive inspection: Staff felt supported by the registered manager. A member of staff told us, 'The manager is lovely, she is very supportive.'
Programmes
6/10
✓
Per 2019 comprehensive inspection: The activities co-ordinator was very proactive... organised outings for people. The local nursery school visited the service every week.
Points to consider
Staff numbers are enough to meet needs, but bank staff are used to cover sickness and holidays.
The service employed 'bank' staff to ensure staff sickness and annual leave could be covered.
Varied activities run by a coordinator including outings and weekly school visits, but no specialist programmes or innovative methods.
The activities co-ordinator was very proactive in finding out what people liked... The local nursery school visited the service every week to spend time with the people living there.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews