Working at Goldendale Residential Care Home
45 Plex Street, Stoke-on-trent, ST6 5JQ
Operated by Careconcepts (Staffordshire) Ltd
42 bedsNursing homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Approachable managers and positive culture ensure safety and support, but basic activities run by care staff without a dedicated coordinator hold it back."
Safety & Risk
7/10
✓
People were protected from avoidable abuse and harm by trained staff. Risks were assessed, identified and managed appropriately... Medicines were managed safely. The registered manager had systems in place to learn when things went wrong.
Staff Culture
7/10
✓
There was a positive culture where people, relatives and staff felt able to express their views and we found these were used to drive improvements. People, relatives and staff told us that the registered manager and providers were approachable and supportive.
Staffing Levels
6/10
✓
People told us and we saw that staff were available to support people when they needed it. A relative said, 'There is always enough staff.' Staff told us they felt there was enough of them to meet people's needs.
Training & Dev
6/10
✓
Staff told us they were provided with a thorough induction which included online and face to face training. Staff felt well supported in their roles and had access to regular supervision.
Management
7/10
✓
The registered manager was in post and was freely available to people, relatives and staff, along with the provider. People, relatives and staff felt the registered and provider were approachable and involved them in developing the service.
Programmes
4/10
!
People had access to activities that interested them. On the day of the inspection we saw that people were enjoying participating in a ball game facilitated by staff... [My relative] loves music and there's plenty of that here. They often have entertainers in.
Points to consider
Basic activities like ball games, music and entertainers run by care staff with no dedicated coordinator, so days are mostly routine personal care.
Activities were organised by staff... people were enjoying participating in a ball game facilitated by staff... often have entertainers in, singers
Staff numbers are enough to meet needs and answer call bells quickly, but no details on stable long-serving team or low agency use.
There is always enough staff. I always see a senior and two or three carers on the floor... I do feel there is enough staff.
Only standard induction, shadowing experienced staff and regular supervisions with no specialist training or funded qualifications.
Staff told us they were provided with a thorough induction which included online and face to face training... had access to regular supervision and support
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews