Working at Golden Years Care Home

The deputy manager had systems and procedures to manage medicines safely. However, their auditing systems, although in place required more frequent and additional checks.

Staff told us they contributed to the running of the home by suggesting changes that may improve the service for people. For instance, one staff member said, "We have informal meetings with relatives and residents, and because we are small home, we chat constantly to improve the place."

There were sufficient staff at the time of the visit to support people's care needs. People we spoke with told us they did not have to wait long if they required help. One person said, "Plenty of staff around so no need to worry about safety." No staff had been employed for approximately a year.

Per 2018 comprehensive inspection: employees received training appropriate to their roles. All staff had achieved or were working towards national care qualifications.

Staff and people were complimentary about the staff and management at the home. For example, comments included, "Nothing is to much trouble."

Per 2018 comprehensive inspection: entertainers in the building such as singers and a person who did physical health exercises weekly. We had a trip to Blackpool Tower before Christmas... dressed up for Halloween and had a party... formal activity programme... out into the local community.