Working at Goldcrest House
194-198 Boothferry Road, Goole, DN14 6AJ
Operated by Genhawk Limited
16 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"A warm supportive culture with approachable management and high staff morale, although staffing relies on bank staff and training is only standard."
Safety & Risk
7/10
✓
The management team carried out regular checks and analysis of falls and incidents to ensure learning from events was undertaken. Risk assessments provided staff with clear guidance on the support people needed.
Staff Culture
8/10
✓
Staff told us they felt listened to and that the registered manager was approachable. Staff morale was high and the atmosphere in the service was warm, happy and supportive.
Staffing Levels
5/10
!
Staffing levels were consistent, and staff were confident they could meet people's needs. We observed that the service was calm, quiet and well organised.
Training & Dev
5/10
!
Per 2018 comprehensive inspection: Staff told us they completed an induction to the service, their role and the people who lived there prior to commencing independent duties. Staff were supported with regular documented supervisions and annual appraisals.
Management
7/10
✓
There was a registered manager in post. They were making positive changes to the service; people, staff and relatives spoke highly of them.
Programmes
6/10
✓
We spoke with... the activities facilitator. People could participate in the in-house activities and, when not in a COVID-19 lockdown, people could still take part in the same activities in their chosen community (2021); per 2018: sensory room, gymnasium, kitchen and creativity area.
Points to consider
Staffing is adequate but uses bank staff to cover absences.
Per 2018 comprehensive inspection: 'We have a good staff team. We have two bank staff that can step in if someone is unable to work or we need additional support.'
Only standard training like inductions and supervisions, no specialist courses or funded qualifications.
Per 2018 comprehensive inspection: Staff told us they completed an induction... Staff were supported with regular documented supervisions and annual appraisals.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews