Working at Golborne House Residential Care Home

People were safeguarded from abuse and avoidable harm. The registered manager acted in a timely manner to address concerns and allegations of abuse and took action to make sure people were safe.

There was a positive and open culture at the service. Relatives told us the service was 'warm and homely' and staff were 'approachable and professional.'

There were enough staff to meet people's needs and keep them safe. The registered manager looked at people's individual needs to determine how many staff were needed on shift per day to keep people safe.

Staff training and competencies were refreshed at regular intervals. Staff told us they received training to help support people living with specific conditions.

Staff told us the provider had a strong culture of supporting career progression. Several staff told us of their journey through the staffing structure and how supportive the registered manager was.

Activities were meaningful and supported social inclusion. Staff arranged a surprise party for one person and invited the choir from the person's church to attend and sing for them.