Working at Godolphin House Care Home

Risks were managed appropriately, and staff had the skills and support necessary to meet people's needs. People received their medicines as prescribed. Accidents and incidents were accurately documented and had been analysed.

Staff told us they felt, 'well supported' and records showed staff had received regular formal supervision. Staff were well motivated and focused on ensuring people's needs were met.

Records showed staff training had been regularly refreshed and updated. There were appropriate induction training procedures in place for new members of staff. Where staff had limited previous care experience, they were supported to complete the care certificate.

There was a registered manager in post who was responsible for this and one other of the provider's services. The registered manager spent two days each week in the service and was supported by a deputy manager and senior team leader. Staff told us they were well supported by the leadership team.

The service had a team of activity coordinators who supported people to engage in a range of activities each day. During the inspection quizzes and other games were played in the lounge and an art class was held in the dining room.