Working at Godfrey Olsen House

Workers often lone work in mornings and afternoons when two staff are needed, so they prioritise meds and moving people and skip cleaning.

Staff told us that staffing levels were not sufficient to provide good care. They had to focus on tasks such as moving and assisting and medicines when lone working, which was a frequent occurrence, and less time sensitive tasks such as cleaning were handed over to the next shift.

No activities programme or coordinator, so the role is mostly routine care and individual outings only when enough staff are on.

There was no activities programme run at the service. A staff member told us, "We don't provide activities, so if they want to do activities they can access the town and can ask for support to do so."

Managers do not oversee things well and audits miss problems, so issues like fire risks drag on for months.

Audits were not effective, actions had not been taken following audits... High priority actions from a fire risk assessment were not acted upon for over nine months.