Working at Goatacre Manor Care Centre
Goatacre Lane, Calne, SN11 9HY
Operated by Goatacre Manor Care Limited
48 bedsNursing homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"Staff feel valued by responsive management and benefit from structured training, but patchy records for anxiety meds and skin creams risk safety."
Safety & Risk
4/10
!
Per 2018 inspection: Inconsistent PRN anxiety medicine protocols lacking triggers and unsigned topical cream records risking missed applications.
Staff Culture
6/10
✓
Per 2018 inspection: 'This is such a rewarding job, I've never been so happy in a job'; staff feel valued, friendly atmosphere like friends.
Staffing Levels
5/10
!
Per 2018 inspection: 'There were sufficient trained staff available'; 2022 report confirms measures to mitigate COVID-related staff pressures with no impact noted.
Training & Dev
7/10
✓
Per 2018 inspection: Structured training programme with supervisions, champions for dementia and tissue viability, hospice training access.
Management
7/10
✓
Per 2018 inspection: Staff said 'The manager is very good. He's responsive, he listens... I feel very valued here' and 'he cares about the staff too.'
Programmes
5/10
!
Per 2018 inspection: Activities coordinator runs varied programme like cards, bird feeders, singers but 'mixed feedback... I don't like the activities here.'
Points to consider
Records for as-needed anxiety meds and skin creams were patchy, which risks staff giving them wrong or missing them.
Protocols for medicines administered on an 'as required' (PRN) basis, did not consistently include enough information... Recordings for topical medicines such as creams and lotions were inconsistent and were not always signed
Staffing is just adequate with enough staff to cover but no details on team stability or agency use.
There were sufficient trained staff available
Activities are basic like card making and bird feeders with mixed feedback, so the role can feel routine.
There was mixed feedback regarding the activities on offer at the service... One person said, 'I don't like the activities here.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2018
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews