Working at Glyn Thomas House
350 Pelham Road, Immingham, DN40 1PU
Operated by Leong E N T Limited
37 bedsResidential homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"A positive culture where staff feel valued and people kept safe, but management fails to report incidents properly and activities remain basic."
Safety & Risk
6/10
✓
People were supported to remain safe. Staff knew how to report allegations and concerns of abuse... People's medicines were managed safely.
Staff Culture
6/10
✓
There was a positive culture within the service. Staff told us they felt listened to and the manager was approachable.
Staffing Levels
5/10
!
There were enough staff available to support people's needs. A relative told us, 'There are always plenty of staff knocking about when I have been there.'
Training & Dev
5/10
!
Per 2020 comprehensive inspection: Training was provided for staff to develop and maintain their skills. Staff were supported through supervision and appraisal.
Management
4/10
!
The provider had not always submitted notifications about incidents as they are required to do by law. The registered manager lacked knowledge in this area.
Programmes
4/10
!
Per 2020 comprehensive inspection: Activities such as arts and crafts took place and outings occurred. One person told us, 'I like the knit and natter.'
Points to consider
The manager did not always report required incidents to regulators, showing oversight gaps.
The provider had not always informed the Care Quality Commission (CQC) of incidents that they are required to by law. The registered manager lacked knowledge in this area.
Staff numbers are adequate but some relatives noticed fewer staff on weekends.
Some relatives felt there was less staff around the service on a weekend but that this hadn't impacted on their loved one's care.
Just basic activities like arts, crafts, and outings with no dedicated coordinator or varied programme.
Per 2020 comprehensive inspection: Activities such as arts and crafts took place and outings occurred.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Requires improvement
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews