Working at Glyn House

Some incidents where people got upset or hurt themselves were not checked by managers or reported to safeguarding, and staff restricted choices without proper reasons.

Where incidents identified self-injurious behaviours, some of these incidents had not been shared with the appropriate professionals, such as the safeguarding team. This placed people at increased risk of harm.

Managers missed spotting problems like unreviewed incidents, restrictive practices, and gaps in equipment checks until the inspection.

Governance systems were either not in place or robust enough to ensure incidents were being managed safely and shared with other professionals, such as the safeguarding team.

No activities coordinator or special creative programmes, so the role is mostly personal care plus basic outings and skills practice.

People were supported to engage in a wide range of activities. These ranged from activities such as horse riding, bike riding and trips out to various places, such as the beach or parks.