Working at Glover House
Glover Road, Ashford, TN24 0RZ
Operated by The Drive Care Homes Limited
8 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Strong safeguarding and settled staff under the new manager with good training and open culture, although staffing might feel stretched and activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
People were safeguarded from the risk of abuse. Support staff had received training and guidance. They knew how to recognise and report abuse... The registered manager used an audit tool to promptly analyse accidents, near misses and other incidents.
Staff Culture
7/10
✓
Support staff said there was an explicit 'no tolerance approach' to any member of staff who did not treat people in the right way. Support staff were confident they could speak to the registered manager or to the head of care if they had any concerns.
Staffing Levels
6/10
✓
Records showed that sufficient support staff were routinely on duty to provide people with the assistance they needed.
Training & Dev
7/10
✓
Support staff had completed training that was equivalent with the Care Certificate... Support staff had regularly met with the registered manager to review their performance, the training they had received and to promote their professional development.
Management
7/10
✓
Glover House has definitely improved under the new manager. The staff are more settled and things just seem calmer because the staff are more certain about what they're doing.
Programmes
6/10
✓
people were being supported to enjoy a wide range of social activities. These included bowling, swimming, going shopping, having meals outs and visiting places of interest. Each person had an activities communication board
Points to consider
Staffing is sufficient to meet needs but no details on retention rates or agency use, so workloads might sometimes feel stretched.
Records showed that sufficient support staff were routinely on duty to provide people with the assistance they needed.
Activities involve outings and hobbies using picture boards but no dedicated coordinator or specialist therapeutic programmes to add variety to the role.
people were being supported to enjoy a wide range of social activities. These included bowling, swimming, going shopping, having meals outs and visiting places of interest. Each person had an activities communication board
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews