Working at Gloucestershire House - Care Home with Nursing Physical Disabilities

Medicines were stored, managed and disposed of safely... introduced an electronic system for the administration of medicines... which had greatly reduced any potential and actual errors.

Staff engagement and morale was excellent. A member of staff told us, 'I love my job here so much.'

People were supported by enough staff who had been recruited safely. We saw that staff were quick to respond to people's needs and answered call bells promptly.

Staff had received additional training in subjects such as epilepsy, positive behavioural support (PBS) and fire marshal training. Staff told us they felt supported by the management team and received regular one to one meetings.

The registered manager, the deputy manager and the wider staff team were inspirational, unflagging and led by example.

The service was at the forefront of pioneering innovative technology to improve therapy outcomes... virtual reality headsets... shared their approaches to innovative therapy with the Chartered Society of Physiotherapy.