Working at Gloucester House
Lansdowne Road, Sevenoaks, TN13 3XU
Operated by Greensleeves Homes Trust
54 bedsNursing homes
Workplace Score
2.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 2.1/10
Key Finding
"People enjoy activities like visits from children, but managers fail to support staff, supervision and training are inadequate, and safety issues arise with late medicines."
Safety & Risk
1/10
✕
Records showed people were consistently receiving their Parkinson’s medicines late, these medicines had been given as part of the general medicine round.
Staff Culture
2/10
✕
Staff told us morale amongst the care and support staff was very low. They explained they only got through the day because of each other.
Staffing Levels
3/10
✕
There were no effective systems in place to supervise and train staff to make sure they could support people safely.
Training & Dev
2/10
✕
We were not assured training in the Mental Capacity Act 2005 was effective as staff and the registered manager had limited skills and knowledge in this area.
Management
1/10
✕
Staff told us they did not feel supported by the provider or registered manager.
Programmes
4/10
!
People enjoyed activities including visits from groups of children, who came to the service regularly.
Points to consider
Managers do not support staff properly and do not act on concerns raised by the team.
Staff told us they were not confident their concerns would be acted on.
Staff have not had proper one-to-one supervisions or development meetings for a long time.
Staff told us, 'I can’t remember when I last had a supervision or one to one. That tells you how long ago it was.'
Risk assessments lack clear guidance for staff on handling health issues like seizures or choking.
There was no guidance about how a seizure may present and what action to take to keep them safe.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2025
Inadequate
Safe
✕
Inadequate
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Inadequate
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews