Working at Glenvale Park Care Home

People’s care plans contained risk assessments... However, a known risk to one person required further intervention to ensure the person’s safety. We observed staff and the management team not responding in a timely manner... Both of these concerns were addressed during the on-site assessment.

People told us there were enough staff to meet their needs... regular agency staff provided cover when required... mixed feedback from staff about whether there was always enough staff to meet people’s holistic needs. However, staff were confident people had all their daily care needs met reliably.

Staff training was up to date, and specialist training was provided to meet people’s specific health and care needs... Leaders supported staff to improve their knowledge and gain national qualifications.

Staff spoke of an inclusive and supportive environment with approachable managers. Staff spoke positively about working at Glenvale Park Care Home and were proud to be part of the home. They told us that the management team were supportive, and were encouraged to contribute to the running of the service.

People benefitted from... gardening club, arts and crafts, walking club, various exercise groups, breakfast club... local children were invited to the 'Glenvale toddlers' session... professionals breakfast meeting on a monthly basis.