Working at Glentworth House

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt... Incidents were investigated and we saw examples in records... Previous areas requiring improvement... had been met in respect to medicines recording and assessments.

Staff were incredibly supportive of each other and worked collaboratively. The staff team displayed compassion, kindness, and empathy towards each other. One member of staff told us, 'We all support each other, we are like a family.' The support staff offered... contributed to... very positive morale.

low turnover of staff which meant people were cared for by a consistent staff team who knew them very well... Staff did not appear rushed and took their time with people. A member of staff told us, 'We have enough staff and we work well together.'

staff were allocated as ‘Champions’. These members of staff received in depth training around specific topics which included IPC, dementia, mental health/wellbeing, catheter care, Huntington’s disease, medication, manual handling, sex and sexuality and recycling... provided placements for students at local universities.

The service was led by an enthusiastic, motivated registered manager and senior management team. They were passionate about enabling the people... working alongside them to support people. Their strong visibility allowed staff to raise any issues or concerns as they arose.

provider had been working in partnership with a public research university to co-produce resources around good hydration practices... Staff encouraged people to hydrate... ‘mocktail’ making sessions... people’s infection rates and risk of falls had reduced significantly... attend a Grace Eyre clubbing event... connections with local schools and charities.