Working at Glenthorne House
2 Dover Street, Bilston, WV14 6AL
Operated by Glenthorne Care Services Limited
27 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Approachable management and positive culture, but staffing delays at mealtimes and only standard training hold it back."
Safety & Risk
6/10
✓
People were protected from the risks of ill-treatment and abuse. Staff had been trained to recognise potential signs of abuse.
Staff Culture
6/10
✓
People and staff felt Glenthorne House was well managed and were given opportunities to share feedback about the service.
Staffing Levels
5/10
!
People were supported by enough staff who were available to assist them in a timely way.
Training & Dev
5/10
!
Staff had received training which enabled them to support people safely.
Management
6/10
✓
People and staff found the management team and provider approachable and supportive. They felt Glenthorne House was well managed.
Programmes
5/10
!
Per 2019 comprehensive inspection: The provider had identified improvements were needed in the social activities at the home. They had employed an activity person to put in place meaningful activities.
Points to consider
Staff numbers are enough but it takes longer to get help during busy times like meals.
it can take a little longer at busy times, like during meals, but they always come soon enough.
Only standard safety and medication training, no specialist courses or qualifications funded.
Staff had received training which enabled them to support people safely.
Activities run by a coordinator with weekly events and outings, but no special programmes or innovations.
Per 2019 comprehensive inspection: employed an activity person... notice board in the main lounge showing weekly activities with three activities a day.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews