Working at Glenthorne Court
377 Norton Road, Stockton-on-tees, TS20 2PJ
Operated by Milewood Healthcare Ltd
9 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Supportive management with an open-door policy and strong safety practices, but overdue refresher training and occasional team tensions affect morale."
Safety & Risk
8/10
✓
Staff had been trained in how to protect people from abuse and were aware of how to report any concerns. People had individual risk assessments in place. The registered manager recorded and reviewed information about accidents and incidents.
Staff Culture
7/10
✓
Staff told us they were very happy in their work. One member of staff said, 'I absolutely love this place. We work well as a team to tackle any issues we come up against.'
Staffing Levels
7/10
✓
There were plenty of staff available to meet people's needs, including supporting them to go out whenever they wished to.
Training & Dev
6/10
✓
New staff completed an induction to the service and there was an ongoing programme of staff training. Staff told us they felt they had received the training they needed to support people safely. Some staff were due refresher training but this had not yet taken place.
Management
8/10
✓
The registered manager had an open-door policy if staff ever need to talk. We saw staff regularly popping in and out of the office throughout the day and there was a relaxed atmosphere between staff and the registered manager.
Programmes
6/10
✓
People were involved in a variety of activities that reflected their own hobbies and interests. They went out individually whenever they wished to and regular group outings were also arranged. A weekly walking group had been set up... healthy cooking sessions were held on a weekly basis.
Points to consider
Some staff refresher training is overdue, so the training programme has gaps.
Some staff were due refresher training but this had not yet taken place. There were plans in place to address this
No dedicated activities coordinator or specialist programmes, so the role is varied with outings and hobbies but lacks distinctive approaches.
People were involved in a variety of activities that reflected their own hobbies and interests. They went out individually whenever they wished to and regular group outings were also arranged.
Small staff team spends lots of time together and sometimes gets on each other's nerves, affecting morale.
Some staff told us there were times when they could 'get on each other's nerves' and on these occasions they saw staff meetings and supervisions as an outlet.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews